Phone: toll free (877) 235-5025
Privacy and Security
SewBatik understands how important privacy and security are to your shopping experience. SewBatik respects the privacy needs and concerns of our customers. It is our goal to provide you with an enjoyable and satisfying shopping experience and to meet and surpass your expectations. The customer information that SewBatik collects through its web site is used to process orders and to improve your shopping experience. We will not sell, distribute, or otherwise publish your membership information to any third party.
In accordance with applicable law, SewBatik currently collects sales tax in the state of North Dakota (our corporate headquarters) only. Sales tax is applied to the total amount of your order. We are following the new pending state laws that may require collection of sales tax state by state. No sales tax is charged on the purchase of SewBatik Gift Certificates. Purchases made using your SewBatik Gift Certificates will be charged sales tax where required.
Domestic Shipping Charges
First things first... we extend free shipping for domestic orders of $100 or more.
If your order value is less than $100 - we charege a flat rate of $5 for shipping. We will select the method and speed for each order based on the product packaging, size, and weight.
International Shipping Charges
- $1.00 - $75.00: $25.00 International Flat Rate
- $75.00 - $150.00: $35.00 International Flat Rate
- $150.00 or more: $40.00 International Flat Rate
Returns and Exchanges
Customer satisfaction is of the utmost importance to SewBatik. Please contact our Customer Service line at (877) 235-5025 prior to returning any merchandise. We would like the opportunity to personally understand the reason for the return, saving you time and effort associated with repackaging your order.
We do not accept returns on project kits that have been opened, patterns, or books without prior approval due to pattern copyright law.
- Returns are accepted for a store credit within the 30 days of the purchase date. We will issue you a gift certificate in the value of the return to be used at your discretion.
- Return shipping charges are the responsibility of the buyer.
- We will notify you after we receive and review the returned merchandise.
When in doubt, please feel free to contact us (877) 235-5025 to discuss any questions or concerns with your purchase.