Questions & Answers

Contact us:

Phone:  toll free (877) 235-5025
email:  services@sewbatik.com

Will I be charged for a Preorder?

Yes. A preorder is a commitment to purchase yardage or products before they physically arrive in our office. It is also a commitment from us to package and ship the preordered items once the item arrives in our office. The yardage or items that you preorder are not available to anyone else.

 

Privacy and Security

SewBatik understands how important privacy and security are to your shopping experience. SewBatik respects the privacy needs and concerns of our customers. It is our goal to provide you with an enjoyable and satisfying shopping experience and to meet and surpass your expectations. The customer information that SewBatik collects through its web site is used to process orders and to improve your shopping experience. We will not sell, distribute, or otherwise publish your membership information to any third party.

 

Will I be charged sales tax?

In accordance with applicable law, SewBatik collects sales tax for any deliveries made in the state of North Dakota. We collect your local sales tax rate at the time of your purchase. We do not collect sales tax for deliveries made to any other state or country. Sales tax is applied to the total amount of your order. We are required to follow state laws that may require collection of sales tax state by state, and country by country. No sales tax is charged on the purchase of SewBatik Gift Certificates. Purchases made using your SewBatik Gift Certificates will be charged sales tax as required.

 

What are the costs for shipping?

Please CLICK to read the details behind our shipping charges.

 

May I return return or exchange and item?

Customer satisfaction is of the utmost importance to SewBatik. Please contact our Customer Service line at (877) 235-5025 prior to returning any merchandise. We would like the opportunity to personally understand the reason for the return, saving you time and effort associated with repackaging your order. 

We do not accept returns on project kits that have been opened, patterns, or books without prior approval due to pattern copyright law.

Upon pre-approval:

  • Returns are accepted for a store credit within the 30 days of the purchase date.  We will issue you a gift certificate in the value of the return to be used at your discretion.
  • Return shipping charges are the responsibility of the buyer, unless previously approved.
  • We will notify you after we receive and review the returned merchandise.

When in doubt, please feel free to contact us (877) 235-5025 to discuss any questions or concerns with your purchase.