Questions & Answers

Contact us:

Phone:  toll free (877) 235-5025
email:  services@sewbatik.com

Privacy and Security

SewBatik understands how important privacy and security are to your shopping experience. SewBatik respects the privacy needs and concerns of our customers. It is our goal to provide you with an enjoyable and satisfying shopping experience and to meet and surpass your expectations. The customer information that SewBatik collects through its web site is used to process orders and to improve your shopping experience. We will not sell, distribute, or otherwise publish your membership information to any third party.

Sales Tax

In accordance with applicable law, SewBatik currently collects sales tax in the state of North Dakota (our corporate headquarters) only. Sales tax is applied to the total amount of your order. We are following the new pending state laws that may require collection of sales tax state by state. No sales tax is charged on the purchase of SewBatik Gift Certificates. Purchases made using your SewBatik Gift Certificates will be charged sales tax where required.

Shipping Charges

Domestic Shipping Charges 

First things first... we extend free shipping for domestic orders of $150 or more.

If your order value is less than $150 - we base shipping charges on the weight of the items purchased.

  • Up to 1 lb: $4.00, shipped USPS First Class.
  • 1 lb - 3 lbs: $7.00, shipped USPS Flat Rate.
  • 3 lbs - 5 lbs: $12.00, shipped USPS Priority Mail.
  • 5 lbs or more: $15.00, shipped Fedex Ground.
Over the past 14 years we have received only a few requests for overnight or expedited shipping. We no longer provide this option. We are able to process your order within 1-2 business days and feel comfortable that you will enjoy continued speedy delivery. Call us directly at (877) 235-5025 if you need to discuss expedited service.
 

International Shipping Charges

International shipping is based on the dollar value of the order.
  • $1.00 - $75.00: $25.00 International Flat Rate
  • $75.00 - $150.00: $35.00 International Flat Rate
  • $150.00 or more: $40.00 International Flat Rate
We will select the service provider based on the best rate/speed of delivery to the destination country. There are times that international customers have to pay extra fees for customs, duties and taxes. We have no ability to calculate extra fees that may be imposed by your local government. We will do our best to help track your shipments if needed. Contact us at Services@SewBatik.com or directly (877) 235-5025. 

    Returns and Exchanges

    Customer satisfaction is of the utmost importance to SewBatik. Please contact our Customer Service line at (877) 235-5025 prior to returning any merchandise. We would like the opportunity to personally understand the reason for the return, saving you time and effort associated with repackaging your order. 

    We do not accept returns on project kits that have been opened, patterns, or books without prior approval due to pattern copyright law.

    Upon pre-approval:

    • Returns are accepted for a store credit within the 30 days of the purchase date.  We will issue you a gift certificate in the value of the return to be used at your discretion.
    • Return shipping charges are the responsibility of the buyer.
    • We will notify you after we receive and review the returned merchandise.

    When in doubt, please feel free to contact us (877) 235-5025 to discuss any questions or concerns with your purchase.